
What is brand and trust tracking used for?
It helps you understand how your organisation is perceived over time, how trust is built or lost, and what drives reputation. This insight supports better communication, stronger engagement, and more informed decisions.
Who should be tracking brand and trust?
Any organisation that relies on customer confidence, community connection, or stakeholder support can benefit. This includes most businesses, councils, non-profits, education providers, and government agencies.
What do you measure in a brand and trust study?
We look at things like familiarity, favourability, trust, relevance, and perceived performance. We also explore what people associate with your brand and what matters most to them.
How often should we run tracking research?
Quarterly is usually frequent enough to capture real change, especially if you’ve made strategic or communications shifts and want to understand their impact. It allows time for shifts in perception to take hold, while still giving you regular, actionable insights.
Some platforms offer monthly reporting (or 'real-time'), but often lack the context, depth, and representative sampling needed to interpret what’s really driving change.
We focus on meaningful insights you can trust, not just surface-level metrics or noise from a dashboard.
Some platforms offer monthly reporting (or 'real-time'), but often lack the context, depth, and representative sampling needed to interpret what’s really driving change.
We focus on meaningful insights you can trust, not just surface-level metrics or noise from a dashboard.
Can we customise the tracking to fit our needs?
Absolutely. We tailor the measures, audiences, and reporting to match your strategy and communication goals. You’ll get insights that are meaningful to your organisation and practical for your team to use.