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Customer Experience
See your services the way your customers do.
Resident Research
Understand the people behind the postcode.
Community Engagement
Bring people in, not just along.
Behavioural Insight
Understand what drives behaviour and choice.
Brand and Trust Tracking
Measure what matters to your reputation.
Impact and Evaluation
Know what’s working, what’s changing, and what’s next.
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Our Services
Financial services.
Insight that earns confidence.
Customer Experience
Investor Confidence
Financial Capability
Business Confidence
Product & Pricing Testing
Economic Sentiment
Brand & Trust Tracking
Inclusion & Vulnerability
Policy Perception
+ more
Understand how people feel about money, risk, and trust,
from everyday customers to key investors.
Customer Experience
Understand what people need from you, and where you're falling short.
Identify pain points across digital and in-person channels
Measure what drives loyalty, churn, and complaints
Track trust, value perception, and customer effort
Investor Confidence
Gauge how investors are feeling, and what’s shaping their confidence.
Research with retail and institutional investor segments
Identify perception gaps across sectors or markets
Support strategy with sentiment tracking and insights
Financial Capability
Unpack the barriers to better financial decision-making.
Explore budgeting, credit, savings, and risk behaviour
Understand what support people trust, and what they don’t
Design or evaluate financial literacy interventions
Business Confidence
Get beyond headline indices to hear directly from business leaders.
Explore expectations around inflation, hiring, and investment
Segment views by industry, region, and business size
Track shifts in optimism and operating conditions
Brand & Trust Tracking
Track how you're seen in a market that runs on confidence.
Monitor brand health across key audiences
Measure the impact of media, campaigns, and crises
Understand what builds or erodes trust over time
Inclusion & Vulnerability
Centre the experiences of those often underserved or excluded.
Hear from diverse communities and those facing financial vulnerability
Identify barriers to engagement for seldom-heard voices
Use evidence to shape more meaningful, inclusive connections
Built for finance,
backed by integrity.
We make it easier to understand what drives confidence, caution, or change.
Grounded in insight, not opinion.
Get insight you can bank on ->
