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Customer Experience
See your services the way your customers do.
Resident Research
Understand the people behind the postcode.
Community Engagement
Bring people in, not just along.
Behavioural Insight
Understand what drives behaviour and choice.
Brand and Trust Tracking
Measure what matters to your reputation.
Impact and Evaluation
Know what’s working, what’s changing, and what’s next.
Our Story
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Stronger decisions,
shaped by real engagement.
We help organisations engage with the communities they serve, in ways that build trust, surface insight, and lead to better outcomes.
For Local Government
For Education
For Non-Profits
Community Voice in Planning and Policy
Make sure your strategies reflect the people they affect, and not just the loudest voices in the room.
Fit-for-purpose engagement strategies
Input into long-term plans, policies, bylaws
Consultation that informs, not just ticks boxes
Reach Underserved Communities
Design engagement that includes people who are often left out, and makes it safe for them to take part.
Culturally grounded and place-based approaches
Tailored outreach to people who are systemically under-represented
Inclusive design for accessibility and trust
Turn Engagement into Insight
Move from open-ended feedback to clear insight that decision-makers can use.
Thematic analysis and community sense-making
Honest summaries that reflect tension and diversity
Coping strategies for life changes
Engage Family, Whānau and Learners
Bring students, families, and caregivers into the conversation about what learning should feel like.
Face-to-face hui, community conversations, and culturally grounded methods
Insight from disengaged or excluded learners
Inclusive practice across cultures and needs
Partner With Communities
Build stronger relationships with cultural leaders and local communities through long-term, reciprocal engagement.
Stakeholder mapping and partnership planning
Trust-building processes and shared purpose
Co-designed engagement plans
From Voices to Improvement
Translate what you hear into tangible change, inside the classroom, and across the system.
What’s working, what’s not, what’s next
Clear, usable insight for boards and leadership
Feedback that shapes action, not just reporting
Elevate the Lived Experience
Create space for people with lived experience to shape how services are designed, delivered, and evaluated.
Informed and strengths-based engagement
In-depth interviews and peer-led facilitation
Shared ownership of stories and insights
Co-Design That Works
Go beyond consultation and bring your community into the design process, without overloading or extracting.
Clear roles, expectations, and boundaries
Tools for safe, collaborative design
Practical outputs that reflect shared thinking
Feedback that Feeds Forward
Close the loop with communities and show how their voices shaped decisions.
Real-time and post-engagement feedback
Communication planning and delivery
Coping strategies for life changes
Common questions about
community engagement
What’s the difference between community engagement and consultation?
Consultation usually involves asking for feedback on a proposal. Community engagement is broader and more collaborative, focusing on building relationships, listening early, and involving people in shaping decisions that affect them.
How do you make engagement inclusive?
We design approaches that suit the people you want to reach. That might include co-design workshops, targeted outreach, bilingual facilitators, or online tools to involve people who are often left out of traditional engagement processes.
Can you help us plan and deliver engagement?
Yes. We can support you from start to finish, including strategy, facilitation, outreach, and analysis. Or we can partner with your team to strengthen an approach you’re already using.
How do you report on what the community told us?
We tailor reporting to your goals, with clear summaries, key themes, direct quotes, and visuals that show who took part and what they shared. Our reports help you close the loop with your community and support confident internal decision-making.
What kinds of projects is this suited to?
Engagement is valuable for a wide range of initiatives - everything from urban planning, school strategy, and policy development to community service design or funding decisions. If people are affected by the outcome, there’s value in involving them early.
Have more questions?
Get in touch and let us know how we can help you
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